New York · Urgent care & prescription refills
New York urgent care and refills: medical advice without another commute
In New York City, fitting in care can mean another subway ride. Upstate, it may mean a longer drive. Either way, access is about more than finding a clinic address.

Closing the travel and scheduling gap in New York
For patients physically in New York—from Brooklyn and Queens to Buffalo, Rochester and Albany—Optimal Health Primary Care offers scheduled video evaluations. Checking online availability can help you plan care around the rest of your day.
Optimal Health Primary Care brings the appointment to your phone or computer. You can check open times, choose a slot and pay online. That replaces a trip to a walk-in waiting room with a scheduled conversation—not a promise of instant care or zero delay. Same-day appointments depend on current availability.
Urgent care without the waiting-room trip
A new non-emergency illness or symptom can interrupt your plans. An online urgent-care evaluation gives you a place to discuss what is happening, how long it has been going on and what you have already tried. Your provider decides whether video care is suitable and whether you need testing or an in-person assessment.
Telehealth is not emergency care and cannot perform physical exams or cancer/gynecological screenings. For a medical emergency, call 911. Do not wait for an online appointment.
Explore online urgent careA refill is a care decision—not just a transaction
Running low on medication can expose a gap between appointments. A prescription-refill visit provides an opportunity to review your current treatment, medical history and follow-up needs. Have the medication name, dose, packaging and available records ready. Some requests require records, monitoring, testing or an in-person visit.
A private room and a clear medication list make a better starting point than joining from a crowded train. If you need a refill, explain what you take, why you take it and when it was last reviewed.
Read about online prescription-refill evaluationsClear visit pricing, without a membership
Urgent care, prescription-refill and primary-care video visits cost $49. No insurance or membership is needed. Weight-management and hormone-health visits cost $99. The visit fee is for the evaluation; do not assume it includes medication or outside testing.
Your next step: choose an available time
- Open the booking calendar and select New York as the state where you will be during the visit.
- Choose urgent care or prescription refills, then select an open appointment time. Check the time-zone label.
- Enter your details and pay to confirm. Check your confirmation email for your appointment information and video link.
- Join from a private place with your medication list and preferred pharmacy details handy.
A visit is a medical evaluation. Prescriptions, including controlled substances, are issued only when clinically appropriate and lawful in your state; no prescription is guaranteed. Prescriptions are sent to the pharmacy you choose.
Learn more about telehealth in New York. This article provides general service information, not individual medical advice.