Frequently asked questions

A same-day video visit is a flat $49 for urgent care, prescription refills and primary care, and a flat $99 for weight management and hormone health. That is the whole price — no membership, no booking fee and no surprise bill afterwards. You do not need insurance, and the fee is charged when you book your time.

Colds, flu and sinus infections, sore throats, coughs, urinary tract infections, rashes and skin concerns, pink eye, allergies, stomach upset, prescription follow-ups, work and school notes, and everyday primary care questions. We also offer weight management and hormone health visits.

Anything that needs hands-on care: emergencies (call 911), chest pain, trouble breathing, severe injuries, physical exams, and cancer or gynecological screenings. We never prescribe controlled substances such as stimulants, opioids or benzodiazepines.

When it is clinically appropriate, yes. Your provider sends the prescription the same day to whichever pharmacy you choose. A prescription is never guaranteed — it depends on what your provider finds during the visit.

You get your $49 back in full. If our provider decides your condition can't safely be treated by video, we refund the visit and point you toward the right kind of care.

Nevada, Utah, Iowa, New Mexico, Vermont, New York, Florida, Washington, Arizona and Colorado. What matters is where you are physically located during the visit, not where you live.

We are open 7 days a week, 9 AM – 5 AM Pacific Time (overnight into the following morning), including weekends and most holidays.

No. There is nothing to download and no account to create. We email and text you a secure video link — tap it at your appointment time and you are in.

Yes, when it is appropriate after your visit. Mention it in the reason for your visit and your provider will send the note by email.

Same day. Video visits are available the same day you book, usually within the hour; booking requires at least one hour's notice, so the next available time is always at least an hour away.

No. We do not take insurance; the visit is a flat $49 ($99 for weight management and hormone health), and HSA/FSA cards usually work for a medical visit like ours. Check with your plan administrator if you are unsure.

Yes. Let us know at least 2 hours before your appointment and we will reschedule you or refund the visit. Call 725-502-3000 or reply to your confirmation email.

Yes. Visits run over HIPAA-secure video and your health information is protected under HIPAA. You can read our HIPAA Notice and Privacy Policy in the footer of any page.

Ask when booking — write 'Spanish' in the reason for visit and we'll match you when a Spanish-speaking provider is available.