Your Privacy & Protected Health Information
Optimal Health Primary Care follows HIPAA privacy and security standards to keep your health information safe, confidential, and used only for your care.
Last updated: August 18, 2026
Introduction
This Notice of Privacy Practices (“Notice”) describes how Optimal Health Primary Care, LLC (“we,” “us,” or “our”) may use and disclose your protected health information (“PHI”) to carry out treatment, payment, and health care operations, and for other specific purposes permitted or required by law. It also describes your rights under the Health Insurance Portability and Accountability Act (“HIPAA”) and how you can exercise them.
How We Protect Your Information
We use administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of your PHI, including:
- Encrypted video visits and data transmission.
- Role-based access controls for staff and providers.
- Secure, password-protected systems and audit logs.
- Business Associate Agreements (BAAs) with vendors that handle PHI on our behalf.
- Regular staff training on privacy and security practices.
Uses and Disclosures of Your PHI
We may use and disclose your PHI for the following purposes without requiring your written authorization:
Treatment
To provide, coordinate, or manage your health care and related services.
Payment
To process payments, verify eligibility, and bill for services rendered.
Health Care Operations
For quality improvement, training, licensing, compliance, and business management.
As Required by Law
When federal, state, or local law requires disclosure.
Other uses and disclosures not described above will be made only with your written authorization, which you may revoke at any time in writing.
Your Rights
You have the following rights regarding your PHI:
- Right to Access: Request a copy of your medical records.
- Right to Amend: Request corrections to your PHI.
- Right to an Accounting: Request a list of certain disclosures we have made.
- Right to Restrict: Request limits on how we use or disclose your PHI.
- Right to Confidential Communications: Request alternate means or locations for receiving communications.
- Right to a Paper Copy: Request a printed copy of this Notice at any time.
- Right to Complain: File a complaint with us or the U.S. Department of Health and Human Services if you believe your privacy rights have been violated.
Information We Collect
We collect information necessary to provide telehealth services, which may include:
- Name, date of birth, contact information, and state of residence.
- Medical history, symptoms, medications, allergies, and diagnoses.
- Payment and insurance information.
- Communications with providers and consent forms.
- Technical information such as IP address and device type used for telehealth visits.
Cookies & Website Analytics
Our website may use cookies and analytics tools to improve user experience and measure marketing performance. These tools do not access PHI unless you voluntarily submit it through a secure form or patient portal. You can manage cookie preferences through your browser settings.
Contact Our Privacy Officer
If you have questions about this Notice, wish to exercise your privacy rights, or want to file a complaint, please contact us:
You will not be retaliated against for filing a privacy complaint.
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