Terms of Service & SMS Messaging Terms
These terms govern your use of Optimal Health Primary Care telehealth services and our appointment text message program.
Last updated: August 18, 2026
Acceptance of Terms
By using the website, booking an appointment, or receiving services from Optimal Health Primary Care, LLC (“we,” “us,” “our”), you agree to these Terms & Conditions and to our Privacy Policy. If you do not agree, please do not use our services.
Telehealth Services
- Our providers deliver care by secure video or phone in the states where we are licensed: Nevada, Utah, Iowa, New Mexico, Vermont, New York, Florida, and Washington.
- Telehealth cannot replace in-person care. We do not perform physical exams or cancer/gynecological screenings.
- Telehealth is not for emergencies. If you have a medical emergency, call 911 or go to the nearest emergency room.
- Prescriptions are issued only when clinically appropriate and at the provider’s discretion. Controlled substances may be restricted by law.
Payments & Cancellations
- Online visits are $49, charged at the time of booking.
- Additional services are quoted before they are provided.
- Please cancel or reschedule at least 2 hours before your appointment. No-shows may be charged the visit fee.
SMS / Text Messaging Terms
Program description. Optimal Health Primary Care sends appointment-related text messages (booking confirmations, appointment reminders, consent-form links, and scheduling updates) to patients and staff who provide their mobile number and consent.
Consent. By providing your mobile number and checking the consent box on our booking form — or by texting us first — you agree to receive text messages from Optimal Health Primary Care at that number, including messages sent using an automatic telephone dialing system. Consent is not a condition of purchase or of receiving care. You may decline SMS and still book by phone at 725-502-3000.
Message frequency. Message frequency varies and depends on your appointment activity (typically 1–5 messages per appointment).
Cost. Message and data rates may apply. Your mobile carrier is not liable for delayed or undelivered messages.
Opt out. Reply STOP to any message to stop receiving texts. You will receive one confirmation message and no further texts.
Help. Reply HELP for assistance, email contact@theoptimalcare.com, or call 725-502-3000.
Carriers. Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, and others. Carriers are not liable for delayed or undelivered messages.
Privacy. We never sell or share mobile numbers or SMS consent with third parties or affiliates for marketing purposes. Message content is limited to appointment logistics and is handled per our Notice of Privacy Practices.
See our SMS opt-in and message flow examples.
Disclaimers & Limitation of Liability
Website content is for general information only and is not medical advice. To the fullest extent permitted by law, Optimal Health Primary Care is not liable for indirect, incidental, or consequential damages arising from use of the website or messaging program. These terms are governed by the laws of the State of Nevada.
Changes to These Terms
We may update these terms from time to time. The “Last updated” date above reflects the most recent revision, and continued use of our services constitutes acceptance of the current terms.